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Updated May 31, 2026
SureWorkers policy
Data protection

Privacy Notice

How SureWorkers handles account data, verification data, location data, chats, payments, fraud signals, and support records.

Information we collect

We collect account details, names, email addresses, phone numbers, selected product modes, service profiles, service areas, booking details, chats, reviews, dispute evidence, notification records, support records, and device or usage signals.

For verification and payout safety, we may collect BVN or NIN details, selfie images, liveness results, bank account details, account-name match results, CAC details, business ownership notes, and compliance review notes.

Why we process data

Data is used to create accounts, authenticate users, recommend workers, manage bookings, operate escrow workflows, verify identities, process payouts, prevent fraud, handle disputes, send notices, and comply with legal or regulatory obligations.

Some processing is needed to perform the service contract. Some processing is required for security, fraud prevention, compliance, consent-based checks, or legitimate platform interests.

Sharing and processors

SureWorkers may share only necessary data with trusted hosting, payment protection, verification, communication, analytics, professional advisory, regulatory, or law-enforcement parties where lawful and necessary.

Access to sensitive systems is restricted to approved staff and secure backend services.

User rights and retention

Users may request access, correction, deletion, restriction, or review of personal information, subject to legal, fraud-prevention, accounting, dispute, and transaction-retention requirements.

SureWorkers should keep records only as long as needed for bookings, escrow audit trails, verification, tax/accounting, fraud prevention, regulatory obligations, or legal claims.

Questions or complaints

If you need help understanding this policy or want to report a problem, contact SureWorkers support through the app or visit the complaints page. These policies work together with the booking, verification, payment, and payout screens shown to you.

View complaints process